Tyler Hitchcock

Grand Prairie, Texas

Tyler Hitchcock

Allstate agency owner for 15 years, with a claims background that helps customers when it counts.

About me Get in touch
Portrait of Tyler Hitchcock, smiling, in a tan blazer and blue shirt against a navy background

About

I've owned and run The Tyler Hitchcock Agency, an Allstate exclusive agency in Grand Prairie, since July 2011. That's 15 years. We've grown the book to over $4 million in written premium, and I've managed a team of up to 6 employees along the way.

Before I opened the agency, I worked in claims at Farmers, GAINSCO, and Nationwide. I handled homeowner property claims, including fire, hail, and water losses and large local DFW hail and wind storm losses. I also handled bodily injury claims and supervised a team of adjusters. So I know what happens after a customer calls in a claim.

That background shapes how I run the agency. When a customer has a loss, I can explain their coverage in plain English, tell them what to expect, and help them through the process.

Tyler Hitchcock smiling and leaning on a patio table outdoors, wearing a light blue striped shirt and navy pants
15 yearsOwning and running the agency
$4M+Written premium in the book
Up to 6Employees managed
25+ yearsIn insurance claims and agency work

Experience

  1. Owner / Agency Principal

    The Tyler Hitchcock Agency (Allstate Exclusive Agency), Grand Prairie, TX
    July 2011 to present
    • Have owned and run the agency for 15 years.
    • Grew the book of business to over $4 million in written premium.
    • Hire and manage a team of up to 6 employees.
    • Run the business side: sales, licensing and compliance, and the relationship with Allstate.
    • Use my claims background to help customers understand their coverage and get through the claims process.

  2. Special Property Claims Adjuster

    Farmers Insurance
    September 2009 to July 2011

    Handled homeowner property claims, including fire, hail, and water losses, plus large local DFW hail and wind storm losses. The work covered on-site coverage decisions, investigation, Xactimate estimating, evaluation, and settlement.

  3. Special Liability Claims Adjuster

    Farmers Insurance
    September 2008 to September 2009

    Evaluated and negotiated bodily injury settlements face to face with claimants.

  4. Claims Supervisor

    GAINSCO Auto Insurance
    September 2006 to September 2008

    Led a district of 5 to 8 adjusters handling complex bodily injury, litigated, and total loss claims. Recruited and trained new adjusters, handled discipline, set stretch goals, and kept the team on best claims practices through a lot of change.

  5. Master Casualty Claims Field Adjuster (Bodily Injury)

    Nationwide Insurance
    March 2001 to September 2006

    Settled bodily injury claims in person and filled in for the claims manager when needed. Also served as a Training Coordinator and Results Coordinator for a casualty district.

  6. Training Coordinator and Assistant Store Manager

    Sprint Petroleum
    June 1999 to February 2001

    Hired and trained management recruits and wrote a training manual.

The Agency

The Tyler Hitchcock Agency was founded on July 1, 2011, when I decided to take the leap from claims over to a personalized agency experience. I wanted to help customers prepare for disaster instead of meeting them on their worst day, after it had already happened.

Storefront of The Tyler Hitchcock Agency, an insurance agency office in a stone-faced shopping center in Grand Prairie, Texas
Agency lobby with two yellow armchairs near the front glass doors and the reception desk on the right

Licenses, Education and Community

Blue and gold arch reading Kent State University over a campus entrance road Education Kent State University Bachelor of Business Administration, Marketing, 1999 Minor in Computer Information Systems Visit the Kent State business school

Licenses and registrations

  • Adjuster License, since 2001
  • Texas General Lines Property and Casualty, since 2011
  • Texas Life and Health, since 2011
  • FINRA Series 6 and Series 63, since 2011

Community

Outside the office

In my free time I love getting out on the golf course with friends and family. I'm also an aspiring musician, currently learning to play the drums. When I can, I like to get out to the range and practice my shooting, as I may have an IDPA match coming up.

Tyler Hitchcock on a golf course with his dad and brother, all smiling in caps and sunglasses
Tyler Hitchcock smiling behind his drum kit
Tyler Hitchcock at the range wearing a cap and hearing protection

Skills

Claims and Insurance

  • Property Coverage Determination
  • Homeowner Claims: Fire, Hail, Water
  • DFW Hail and Wind Storm Losses
  • Investigation, Estimating and Evaluation
  • Settlement Negotiation
  • Bodily Injury, Litigated and Total Loss Claims
  • Best Claims Practices
  • Policyholder Advocacy and Communication
  • Customer Service

Financial

  • Budgeting and expense management
  • P&L responsibility
  • Monthly financial and production reporting
  • Payroll management
  • Commission and compensation planning
  • Cash flow management
  • Sales goal setting and performance tracking
  • Loss ratio and retention analysis
  • Claims reserving and settlement authority

Leadership and Operations

  • Claims team leadership
  • Hiring, training and coaching staff
  • Performance reviews and accountability
  • Leading through change
  • Office operations and vendor management
  • Regulatory compliance and licensing oversight
  • Marketing and local business development

Technical

  • Xactimate (Advanced)
  • Advanced Excel
  • Microsoft Office (Word, Outlook)
  • CRM systems (eAgent)
  • Strong computer skills
  • AI tools for research, writing and automation

Resume

A two-page PDF with my full work history, licenses, and education.

Download resume (PDF)

Contact

The best way to reach me is by email.

tylerhitchcock@gmail.com

You can also find me on LinkedIn.